Policies

Cancellation Policy:

• We understand that sometimes circumstances may arise which require you to cancel or reschedule your appointment. We kindly request that you provide us with at least 24 hours notice if you need to cancel or reschedule your appointment. Failure to provide sufficient notice may result in a cancellation fee.

Cancellation Fees:

• We collect personal information such as your name, address, phone number, and email address when you contact us to book a service, make a payment or request information. We use this information to provide you with the services you have requested, to communicate with you about your booking, and to improve our services. We may also use your personal information to send you marketing communications or promotional offers, but you can opt out of receiving these communications at any time.

  
  

Refunds:

• We take reasonable measures to protect the personal information we collect from you against unauthorized access, use, disclosure, or loss. We limit access to personal information to our employees and contractors who need to know the information to perform their duties. We also require our contractors to protect personal information under this Privacy Policy.

Access and Correction of Personal Information:

• You have the right to access and correct the personal information that we hold about you. If you wish to access or correct your personal information, please contact us using the contact information below.

  
  

Vehicle Requirements:

• You have the right to access and correct the personal information that we hold about you. If you wish to access or correct your personal information, please contact us.

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Liability and Insurance:

• We carry liability insurance and take all necessary precautions to ensure that our customers' vehicles are protected during the detailing process. However, we are not liable for any damage that may occur due to pre-existing vehicle conditions. In the unlikely event that any damages do occur during the detailing process, customers will be provided with a damages claim form to initiate our Insurance process.

Complaints and Disputes:

• If a customer has a complaint or dispute, they can contact us directly. We will work to resolve the issue as quickly and efficiently as possible.

  
  

Responses:

• We value prompt communication and strive to respond to all inquiries within three business days. If you have any questions or concerns about our services, please don't hesitate to reach out to us and we will do our best to assist you promptly.